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b-casino, operated exclusively via b-nz.com, is committed to providing transparent, accessible, and legally compliant contact channels for all New Zealand users. In accordance with the Gambling Act 2003 (NZ) and international licensing standards, b-casino ensures that all customer interactions are managed professionally, securely, and with due respect for user rights and privacy. The following sections detail all methods for contacting b-casino, clarify relevant legal protections, and outline your rights and obligations when engaging with our support channels.

Official Contact Methods and Corporate Information (System 1/LoT OBSERVE)

  • Contact Emails:
  • Online Contact Form: https://b-nz.com/contact
    Users may submit enquiries directly via the secure online form provided below.
  • Website: https://b-nz.com
  • Physical Address (Operator):
    Green Feather Online Limited,
    Level 5, Quantum House,
    75, Abate Rigord Street, Ta' Xbiex,
    XBX 1120, Malta
    Company Registration No.: C80735
  • Gaming Licence:

Customer Support Channels and Response Standards (LoT EXPAND + System 2)

  1. Live Chat Support:
    OBSERVE: In line with NZ consumer protection requirements and industry best practices, b-casino provides a 24/7 live chat feature via b-nz.com for real-time assistance.
    EXPAND: This ensures immediate support for urgent technical, account, or responsible gambling concerns.
    REFLECT: All chat transcripts are archived in accordance with privacy and data protection laws and may be reviewed in the event of a dispute.
  2. Email & Contact Form Submission:
    OBSERVE: All email and online form enquiries are handled by trained customer service representatives.
    EXPAND: b-casino commits to responding to all written enquiries within one business day, subject to NZ statutory holidays.
    REFLECT: For regulatory transparency, records of all correspondence are retained for no less than seven years in accordance with both MGA and NZ legal requirements.
  3. Telephone Support:
    OBSERVE: No direct phone number is currently specified. Users requiring urgent assistance are advised to use live chat or email.
    EXPAND: If a phone number becomes available, it will be published on b-nz.com/contact and subject to the same compliance standards as other channels.
    REFLECT: In the absence of phone support, digital communication channels are maintained to the highest standard of accessibility and responsiveness.

Contact Form: Secure Submission (System 1/LoT OBSERVE)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Disclaimers and User Protections (System 2/CCoT, LoT REFLECT)

  • Privacy and Data Security: All data submitted via the contact form or any communication channel is processed in accordance with the b-casino Privacy Policy and the requirements of the NZ Privacy Act 2020. Personal information is used solely for the purpose of responding to enquiries, maintaining service quality, and fulfilling regulatory requirements.
  • Responsible Gambling Support: b-casino provides links and direct support for responsible gambling via Responsible Gambling resources. Users may request self-exclusion, set deposit limits, or seek assistance at any time via the above channels.
  • Dispute Resolution and Escalation: In the event of an unresolved complaint, users may escalate issues to the Malta Gaming Authority (MGA Contact), referencing the licence number MGA/B2C/445/2017. b-casino will provide all necessary documentation to facilitate regulatory review and user protection in accordance with NZ and MGA law.
  • Jurisdictional Limitations: b-casino, accessible via b-nz.com, is intended for New Zealand residents only, subject to local gambling age and eligibility requirements. Attempts to access from restricted jurisdictions may result in denial of service.
  • Communication Records: All communications with b-casino via b-nz.com are logged and may be retained for legal and regulatory compliance until at least the end of 2025, in line with data retention requirements.

Regional Compliance Note: NZ-Specific Requirements (LoT System 2/REFLECT)

  • Consumer Rights: New Zealand users are protected by the Gambling Act 2003, the Fair Trading Act 1986, and the Privacy Act 2020. b-casino ensures all users can access support channels free of charge and without prejudice.
  • Underage and Excluded Persons: Contact from individuals under 18 years of age or self-excluded persons is strictly prohibited. All support interactions are subject to verification protocols.
  • Regulatory Contact: For escalations regarding regulatory or licensing matters, users may contact the Malta Gaming Authority directly, referencing Green Feather Online Limited and the licence number MGA/B2C/445/2017.
  • Annual Review: b-casino's contact procedures and legal protections are reviewed at least annually, with the next formal review scheduled for November 2025, ensuring ongoing compliance with all NZ and international requirements.

Last updated: 2025-11-06