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Responsible Gaming

Responsible gaming at b-casino, available exclusively via b-nz.com, is based on the principle of informed and conscious participation in gambling entertainment. While gaming should be an enjoyable activity, b-casino is committed to supporting all players in making responsible choices, providing comprehensive tools, and ensuring access to professional help whenever needed.

Risk Awareness

OBSERVE: NZ law and international standards require operators to inform users about the risks of gambling addiction. EXPAND: Early identification of problematic signs improves prevention and intervention. REFLECT: This section details warning signs and offers a self-assessment to enhance self-awareness.

Recognizing Signs of Gambling Harm

  • Preoccupation: Frequently thinking about betting, planning gambling activities, or reliving past wins/losses even when not playing.
  • Increased Stakes: Needing to bet larger amounts to achieve the same level of excitement.
  • Chasing Losses: Continuing to gamble to recover previous losses, often resulting in further financial harm.
  • Neglecting Responsibilities: Ignoring work, educational, or family obligations due to gambling activities.
  • Secrecy and Concealment: Hiding gambling activities or the extent of losses from others.
  • Borrowing or Selling Assets: Acquiring funds for gambling through loans or selling personal belongings.
  • Emotional Impact: Experiencing anxiety, depression, or irritability when unable to gamble.

Self-Assessment Test

Ask yourself the following:

  • Do I spend more time or money on gambling than I intend?
  • Have I tried to stop or reduce gambling without success?
  • Do I feel restless or irritable when I cannot gamble?
  • Have I lied to friends or family about my gambling?
  • Have I risked or lost important relationships or opportunities due to gambling?
  • Do I rely on others to provide money for gambling or to cover losses?

If you answer "yes" to several of these questions, you may be at risk of gambling-related harm. b-casino recommends seeking support immediately.

Limits & Tools

OBSERVE: NZ regulations and responsible gaming best practices require the provision of limit-setting tools. EXPAND: Empowering players to set personal boundaries is critical. REFLECT: Detailed procedural guidance ensures effective use of protection mechanisms.

Setting Deposit Limits

  1. Log in to your b-casino account at b-nz.com.
  2. Navigate to the "Responsible Gaming" section in your personal account dashboard.
  3. Select "Deposit Limits" and choose your preferred limit period: Daily, Weekly, or Monthly.
  4. Enter the maximum amount you wish to deposit for your chosen period (e.g., NZD 100 per week).
  5. Confirm your limit. Changes may take effect immediately or within 24 hours, in accordance with compliance policy.

Session and Time Limits

  • In the same "Responsible Gaming" area, select "Session Timer" to set maximum play durations per visit (e.g., 1 hour per session).
  • Enable in-account reminders and automatic logouts after your chosen time limit is reached.

Taking a Break ("Time-Out")

  1. Choose the "Time-Out" option to temporarily suspend your account for 24, 48, or 72 hours.
  2. During this period, you will not be able to log in or place bets.
  3. Once the time-out expires, your account will be automatically reactivated, unless further action is requested.

Legal Protection: All set limits are binding and cannot be increased until the selected cooling-off period has passed. This policy is implemented in accordance with international responsible gambling standards and NZ consumer protection laws.

Self-Exclusion

OBSERVE: Self-exclusion is a critical regulatory requirement, mandated under NZ gambling harm minimization standards. EXPAND: Players must be provided with accessible, transparent, and effective self-exclusion procedures. REFLECT: Comprehensive instructions and legal implications are outlined below for full compliance.

How to Self-Exclude on b-casino (b-nz.com)

  1. Log in to your personal account at b-nz.com.
  2. Access the "Responsible Gaming" or "Account Settings" section.
  3. Select "Self-Exclusion."
  4. Choose the desired exclusion period:
    • Temporary: 6 months, 12 months, or 24 months
    • Permanent: Lifetime exclusion
  5. Carefully read the terms and confirm your decision. You will be required to acknowledge the consequences before proceeding.
  6. Contact [email protected] if you need assistance or have questions.

Consequences of Self-Exclusion

  • Access Restriction: You cannot log in, deposit, or gamble during the exclusion period.
  • Fund Withdrawal: Any remaining account balance may be withdrawn by contacting support, subject to standard withdrawal policy and anti-money laundering checks.
  • Irrevocability: Permanent exclusion cannot be reversed. Temporary exclusions remain in effect for the chosen period and cannot be shortened.
  • Legal Safeguard: b-casino (via b-nz.com) implements exclusion immediately and will not send promotional material to excluded users during the exclusion period, as per privacy and consumer protection law.

Support Contact: For urgent exclusion requests or advice, email [email protected]. All requests are handled confidentially, in accordance with NZ privacy regulations and Malta Gaming Authority (MGA) requirements.

Support Resources

OBSERVE: NZ and international standards require clear, accessible support options. EXPAND: Players must be informed of both local and global resources, including self-exclusion schemes and technical tools. REFLECT: This structured section ensures immediate access to all relevant support, with confidentiality emphasized.

Local Support for New Zealand

  • Gambling Helpline NZ: 0800 654 250 (24/7, English & Māori, confidential)
  • Text Support: Free text 8006 (24/7)
  • Website: gamblinghelpline.co.nz
  • Face-to-Face Counselling: Referrals to local services available via helpline

International Support Organizations

🏢 Organization 📞 Contact 🌐 Website ⏰ Hours 🗣️ Languages
GamCare (UK) +44 0808 8020 133 gamcare.org.uk 24/7 English
Gambling Therapy Online chat gamblingtherapy.org 24/7 Multilingual
Gamblers Anonymous Local meetings gamblersanonymous.org Varies Multiple

Self-Exclusion Schemes (By Country)

  • UK: GamStop - National online gambling self-exclusion
  • Spain: RGIAJ - Registro General de Interdicciones de Acceso al Juego
  • Australia: BetStop - National Self-Exclusion Register

Blocking Software & Family Support

Confidentiality Notice: All support requests and communications with b-casino, via b-nz.com, are strictly confidential and handled in accordance with NZ privacy law and MGA data protection standards. Professional help is available 24/7.

Help for Family

OBSERVE: Family members are often the first to notice signs of problem gambling. EXPAND: Early dialogue and professional support increase the likelihood of recovery. REFLECT: The following recommendations are provided for those concerned about a loved one's gambling.

Supporting a Person with Gambling Issues

  • Start an Open Conversation: Use non-judgmental language; express concern and offer support rather than criticism.
  • Encourage Self-Assessment: Suggest taking the self-test above or contacting the Gambling Helpline NZ.
  • Access Family Support Groups:
  • Recommend Professional Help: Psychotherapists specializing in addiction can offer individual and family counseling.
  • Utilize Hotlines: Call 0800 654 250 for immediate advice (NZ, 24/7).

Next Steps: Ensure your own wellbeing; seek support for yourself if needed. Early intervention is crucial for effective assistance.

Operator's Commitment

OBSERVE: Regulatory frameworks in NZ and under the MGA require proactive operator measures for harm prevention. EXPAND: Internal monitoring and intervention processes must be robust and transparent. REFLECT: b-casino, operated exclusively via b-nz.com, employs systematic risk-checks and may initiate protective contact with users showing signs of harm.

Internal Risk-Check Procedures

  • Behavioral Analysis: Automated systems monitor betting frequency, deposit patterns, and session durations for risk indicators.
  • Warning Messages: Players exhibiting concerning behavior (e.g., rapid deposit increases, extended sessions) receive in-account notifications and guidance on responsible gaming tools.
  • Direct Support Contact: If repeated risk patterns are detected, the responsible gaming team may contact the player via registered email to offer support and discuss protective measures.
  • Escalation Protocol: Where necessary, b-casino reserves the right to apply temporary account restrictions or require a mandatory cooling-off period in line with legal obligations and user protection policies.

Compliance Note: All internal procedures comply with NZ harm minimization regulations and the requirements of the Malta Gaming Authority (MGA/B2C/445/2017).

Updates

OBSERVE: Ongoing regulatory changes require timely user notification. EXPAND: Transparent communication is an industry best practice. REFLECT: Players will be informed of major changes via:

Last updated: 2025-11-06

Contact & Feedback

OBSERVE: Direct support access is a mandatory compliance standard. EXPAND: Accessibility to responsible gaming professionals guarantees user protection. REFLECT: The following contact options are available for all self-control, exclusion, or support requests:

Confidentiality: All communications are handled with strict confidentiality, in compliance with NZ and MGA data protection regulations. Feedback is reviewed by the responsible gaming team for continuous service improvement.